Contact Crown-Indigenous Relations and Northern Affairs Canada

Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC) values your questions and comments. We are committed to providing you with accurate information in a timely manner.

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Public enquiries

COVID-19: phone service resuming

The Public Enquiries Contact Centre is resuming service by phone during the COVID-19 pandemic. E-mail is still available and TTY and fax service are currently not available.

We are currently experiencing higher call volumes than normal. Instead of calling you may wish to contact us by e-mail.

Phone: 1-800-567-9604
Fax: 1-866-817-3977
Service hours: Monday to Friday 10 am to 6 pm Eastern time
Email: InfoPubs@aadnc-aandc.gc.ca

For information on Jordan's Principle visit the Jordan's Principle web page.

For health-related enquiries visit Contact First Nations and Inuit Health.

The Public Enquiries Contact Centre:

Media enquiries

CIRNAC media relations
Email: RCAANC.media.CIRNAC@canada.ca
Phone: 819-934-2302

The media relations team serves members of the press involved in research and production for print and broadcast. Contact Public enquiries instead of media relations if:

Kumik Elder Lodge

COVID-19 Kumik closure

Due to the coronavirus outbreak, the Kumik is currently closed to visitors.

If you have any question, please visit:

Indigenous Art Centre

COVID-19 Gallery closure

Due to the coronavirus outbreak, the Indigenous Art Centre Gallery is currently closed to visitors.

For information about the collection or the Art acquisition program, visit :

Statistical enquiries

Email: INSTAT@aadnc-aandc.gc.ca

Our Statistics and Research Unit can provide socio-economic and demographic statistics.

Indian Residential Schools

This call centre will:

Phone (toll free): 1-866-879-4913
Service hours: Monday to Friday from 9 am to 6 pm (Eastern time)

Common Experience Payment call centre

This call centre will:

  • respond to general inquiries from CEP applicants
  • answer specific enquiries about the status of:
    • an application for reconsideration
    • an application for a National Administration Committee appeal
    • an application for a court appeal

Phone (toll free): 1-866-640-9992
Service hours: Monday to Friday from 9 am to 6 pm (Eastern time)

Independent Assessment Process info line

This call centre will:

  • respond to a broad range of questions related to IAP
  • provide claimants and counsel with status updates in regards to specific claims

Phone (toll free): 1-877-635-2648
Service hours: Monday to Friday from 9 am to 6 pm (Eastern time)

Related links

Allegations and complaints enquiries

This branch does not provide information about Indian status cards.

To complain about the conduct of First Nations, Inuit or Métis government bodies and organizations in relation to the funding provided by CIRNAC or ISC, and the way those funds are administered, please contact the Assessment and Investigation Services Branch.

By mail

Assessment and Investigation Services Branch
10 rue Wellington
Gatineau QC K1A 0H4

Email: aadnc.cnap-nacc.aandc@canada.ca
Phone (toll free): 1-855-504-6760
Fax: 819-934-2352

Library

COVID-19 library closure

Due to the COVID-19 pandemic, the library is currently closed. For any urgent inquiry, please call: 819-997-0811.

Need help with research on the department, Indigenous peoples in Canada or the Canadian North? The departmental library will provide you with:

or

Email: aadnc.hqlibraryreference.aandc@canada.ca
Phone: 819-997-0811
Service hours: Monday to Friday from 8:30 am to 4:30 pm (Eastern time)

Internet webmaster

Please consult the Help page prior to emailing the webmaster.

To report a technical issue, a problem or mistake on a web page, contact the webmaster. Please indicate the nature of the problem, the web address (URL) of the page in question and the type of browser you are using.

Email: aadnc.webmestre-webmaster.aandc@canada.ca

Related link

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