Contact Crown-Indigenous Relations and Northern Affairs Canada
Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC) values your questions and comments. We're committed to providing you with the right information in a timely way.
Choose a topic
- Browse organization (to find a person)
- Secure Certificate of Indian Status Application Centre
- Public enquiries
- Media enquiries
- Send us feedback
- Kumik Elder Lodge
- Indigenous Art Centre
- Statistical enquiries
- Indian residential schools
- Allegations and complaints
- Library
- Regional offices
- First Nations and Inuit health
Public enquiries
Phone service
The Public Enquiries Contact Centre can be reached by phone, email and fax. TTY services aren’t available.
For information on Jordan's Principle, visit Jordan's Principle.
For health-related questions, visit Contact First Nations and Inuit health.
The Public Enquiries Contact Centre provides general information about Crown-Indigenous Relations and Northern Affairs Canada’s and Indigenous Services Canada’s programs.
Phone: 1-800-567-9604
Fax: 1-866-817-3977
Email: infopubs@sac-isc.gc.ca
Service hours: Monday to Friday 9 am to 6 pm Eastern time
Media enquiries
CIRNAC media relations
The media relations team serves members of the press involved in research and production for publication and broadcast.
Phone: 819-934-2302
Email: RCAANC.Media.CIRNAC@sac-isc.gc.ca
Contact Public enquiries if:
- you're not a journalist
- you're a student of journalism researching for course work or school publications
- your story won't be published or broadcasted in the next 30 days
Send us feedback
We appreciate your feedback and suggestions on Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC) programs and services. Your comments will help us serve you better.
Kumik Elder Lodge
COVID-19 Kumik closure
Due to the coronavirus pandemic, the Kumik is closed to visitors.
If you have any questions, visit Kumik Elder Lodge.
Indigenous Art Centre
COVID-19 gallery closure
Due to the coronavirus pandemic, the Indigenous Art Centre gallery is closed to visitors.
For information about the collection or the Art acquisition program, visit Indigenous Art Centre.
Statistical enquiries
The Statistics and Research Unit offers socio-economic and demographic statistics.
Email: instat@sac-isc.gc.ca
Indian residential schools
This call centre will:
- answer basic questions about the
- Independent Assessment Process (IAP)
- Common Experience Payment (CEP)
- mail IAP and CEP application kits
- confirm receipt of IAP applications
Toll-free: 1-866-879-4913
Service hours: Monday to Friday from 9 am to 6 pm Eastern time
Common Experience Payment call centre
This call centre will:
- answer general questions from CEP applicants
- answer specific questions about the status of
- an application for reconsideration
- an application for a National Administration Committee appeal
- an application for a court appeal
Toll-free: 1-866-640-9992
Service hours: Monday to Friday from 9 am to 6 pm Eastern time
Independent Assessment Process info line
This info line will:
- answer questions related to IAP
- provide claimants and counsel with updates on specific claims
Toll-free: 1-877-635-2648
Service hours: Monday to Friday from 9 am to 6 pm Eastern time
Related links
Allegations and complaints
This branch doesn't provide information about status cards.
Contact the Assessment and Investigation Services Branch to file a complaint about:
- the conduct of First Nations, Inuit or Métis government bodies and organizations in relation to Crown-Indigenous Relations and Northern Affairs Canada or Indigenous Services Canada funding
or
- the way Crown-Indigenous Relations and Northern Affairs Canada or Indigenous Services Canada funding is administered
By mail:
Assessment and Investigation Services Branch
10 rue Wellington
Gatineau QC K1A 0H4
Toll-free: 1-855-504-6760
Fax: 819-934-2352
Email: aadnc.cnap-nacc.aandc@canada.ca
Library
Access during the COVID-19 pandemic
The library is currently accessible by appointment only. For assistance, please contact us by phone or e-mail.
Need help with research on the department, Indigenous peoples in Canada or the Canadian North? The library staff will provide you with:
- the information requested within 3 business
or
- an estimate of the time needed to complete complicated research within 3 business days
Phone: 819-997-0811
Email: hqlibraryreference@sac-isc.gc.ca
Service hours (by phone only): Monday to Friday from 8:30 am to 4:30 pm (Eastern time)